Ride hailing major Uber has announced the launch of India’s second Centre of Excellence (COE) in Visakhapatnam. Set up at a cost of $800,000, Uber said in a statement that the new COE will create 500 new jobs.
The COE will provide specialised customer support for critical incidents that require immediate attention, by employing dedicated teams of solution-oriented, trusted experts to support millions of Uber customers in India, South Asia and APAC Regions. The trained COE teams will respond to any urgent issue or incident that is reported to the company and will operate 24x7.
“With the launch of the second COE in India, we aim to reiterate our deep commitment to India by bringing safer and responsible mobility solutions to our riders. Through the new COE we plan to expand our global customer support footprint as well as aim to create new economic opportunities for the high caliber talent in this country,” Wen-Szu Lin, Senior Director, Community Operations for Asia Pacific, Uber, said in a statement.
Uber’s first COE was launched in 2015 in Hyderabad, which currently has over 1000 employees that provide critical regional and global customer support services to the Uber community of riders, drivers, eaters, couriers, and restaurant partners.
The Vizag facility will be Uber’s 12th Centre of Excellence, globally. It operates two COEs in the US in Chicago and Phoenix; four in EMEA in Limerick (Ireland), Lisbon (Portugal), Cairo (Egypt), and Krakow (Poland). The company also has two COEs in Latin America in Costa Rica and Sao Paulo (Brazil). The Vizag COE is its fourth in Asia. Others are located in Manila (Philippines), Pampanga (Philippines), and Hyderabad (India).